Information we collect
When you interact with the Laarmann website we receive and store certain information. This information may include, but is not limited to: the country you are from, the device, operating system, browser and your IP address.
General Data Protection Regulation (GDPR)
Live Chat – Live support
When using the chatbox from onWebChat all communication between you and our staff is encrypted on an SSL (Secure Socket Layer). This ensures that all chat messages remain private and integral.
All communication send to Laarmann using the chatbox will be saved to Laarmann Group B.V.’s database (for example, when you ask for support, send in questions, comments, or report a problem). This enable us to provide you with our services, and to improve our services.
How we use this information
Laarmann Group B.V. uses the collected information for the following purposes:
- To enable us to provide you with our services, and to improve our services.
- To track and analyze the traffic on our website using cookies. This way we can improve the website’s performance and create the best user experience.
- Recognize returning visitors.
- Recognize harmful visitors.
- To track user traffic.
- To improve our services.
We don’t have any control over third-party cookies from services like YouTube, Facebook and LinkedIn.
Your information security
Laarmann Group B.V. highly values the security of your personal information. All of the data we receive is safely stored on our database. We follow the CPDR standards for the protection of your information.
When using the “keep me signed in” option your session will be saved for 60 days. Please make sure that during this period no one except you can access your account.
If you have any questions about the security of your personal information, you can contact us at GDPR@laarmann.eu.
The law in certain countries, including the EU, require companies to tell you about certain rights regarding the users personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information.
If you no longer want to use our services, get an insight on your information, no longer wish to receive service-related messages (except for legally required notices) or have questions related to this topic, you can contact us at GDPR@laarmann.eu.
Our specific retention time for personal data can vary considerably based on the content of the service provided and our legal obligations. The following factors usually affect retention times:
- How long is it needed to hold this information?
- Is the information sensitive?
- Did the user give permission to save the information?
- What legal obligations are there regarding the information?
- Did the user request for their information to be removed?
For more information about retention times or to request data removal, you can contact us at GDPR@laarmann.eu.
Feel free to contact us if you have any questions regarding the information on this page at GDPR@laarmann.eu.